Monday, June 3, 2013

Sad sight of the day

At the front end of my local multinational retail corporation, two employees stood inviting customers to try the self-checkout. In other words, the store is paying some of its employees, at least for now, to get customers to do the work that those same employees could do. The long-term goal: more self-checkout use, fewer employees.

[I mean, of course, associates, not employees.]

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